Working with our prime contractor Booz Allen Hamilton, we designed a solution to stand up a ServiceNow system at Impact Level 5 (IL5). This solution encompassed ITSM and other platform features to provide required capabilities and ensure data integrity. This system is the target for the consolidation of a number of legacy platforms (including an existing IL4 instance), and we helped to design several business rules and UI capabilities that will provide the end-user with high value via one integrated system.
Instance hardening to provide an increase in the platform’s Security Score and align with DoD requirements to meet ATO requirements
Alignment with DoD STIG definitions to ensure best path to ATO
Business Logic additions to align capabilities to business needs and mission goals
Demand Management to manage requests for change to ensure consistency, facilitate organization, and provide a mechanism for prioritization of requests
User Account Management capabilities, including system-based account deactivation for inactive accounts
