Centralizing Vulnerability Response for a large Energy Provider

Challenges

A leading energy generation company needed to modernize and centralize its vulnerability management operations. Its process relied on multiple tools and manual handoffs, limiting visibility into how vulnerabilities were identified, owned, and remediated. The company wanted to consolidate this work in ServiceNow, integrate data from Tenable, CrowdStrike, and Checkmarx, and strengthen coordination with security incident response, with a Zero-Day initiative planned as a future phase.

Windward implemented ServiceNow Vulnerability Response as a centralized foundation, with Zero-Day response planned for an upcoming phase.

Solutions

Windward implemented ServiceNow Vulnerability Response as a centralized foundation, with Zero-Day response planned for an upcoming phase.

Unified Vulnerability Data: Integrated vulnerability data from Tenable, CrowdStrike cloud and container security, and Checkmarx.

Risk-Based Assignment: Configured risk scoring, CI matching, and assignment rules to route vulnerabilities to the right owners.

Streamlined Workflows: Built remediation and exception workflows, plus workspaces, notifcations, and dashboards for daily operations.

Planned Zero-Day Response: An upcoming phase will connect Vulnerability Response to support the company’s Zero-Day process.

Results

Centralized Vulnerability Management: One ServiceNow platform now supports the vulnerability lifecycle.

Integrated Data Sources: Findings from three security tools flow into a single view.

Faster, Clearer Remediation: Prioritization and assignment rules route work to the right teams.

Improved Operational Visibility: Workspaces, dashboards, and reporting track status in real time.

Foundation for Zero-DayResponse: Positioned to link remediation with security incident response.