Windward delivered an end-to-end solution that paired automated discovery with a standardized tagging taxonomy, enriching the CMDB and unlocking the full value of ServiceNow’s Service Mapping.
Governance processes and enforcement mechanisms were layered in to ensure long-term data quality, shifting the organization from reactive fixes to proactive lifecycle management.
Implemented automated discovery for Azure and Kubernetes resources
Defined and operationalized a universal tagging taxonomy across environments
Established ServiceNow Tag Governance policies and compliance dashboards
Enabled automated, tag-based service mapping through Service Families
Delivered a structured backlog to support phased implementation
Tag-Based Service Mapping: Successfully implemented tag-based service mapping across pilot applications, forming the foundation for accurate, ongoing CMDB enrichment.
Governance Policy Deployment: Deployed governance policies that identified and quantified compliance gaps, strengthening tagging discipline across the environment.
Improved Infrastructure Visibility: Gained clearer visibility into infrastructure relationships across both cloud and Kubernetes environments.
Comprehensive UAT Validation: Fully validated the solution through comprehensive UAT test cases, confirming technical functionality and business requirements were met.
Prioritized Enhancement Backlog: Created a prioritized backlog to guide ongoing enhancements and continued maturity of the CMDB and service mapping capability.
