Windward delivered a structured approach to ensure a successful Service Mapping rollout:
Discovery Review: Assessed existing discovery patterns related to the Oracle EBS application.
Workshops & Planning: Conducted sessions to evaluate Oracle EBS CIs and define Service Mapping methods tailored to the customer’s environment.
Top-Down Service Mapping: Executed a pattern-based approach in a lower-tier “Patch” environment mirroring production.
Technical Support: Provided coaching, knowledge transfer, and documentation to guide the customer in maintaining and expanding their service maps.
Comprehensive Service Map: Delivered an up-to-date Oracle EBS service map with full infrastructure representation.
Improved Visibility: Enabled the organization to leverage Service Mapping in incident and change management.
Knowledge Transfer: Equipped the customer with As-Built documentation, best practices, and technical guidance to continue expanding service mapping capabilities.
