Case Study

Large Energy Company Gains IT Cost Visibility with ServiceNow Show-Back

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Challenges

A large energy company’s commercial business solutions team sought to enhance visibility into IT spending across applications, platforms, and shared technology resources. While the organization had already established a solution concept, completed MVP documentation, and developed a proof of concept within a lower ServiceNow environment, it required additional expertise to transition the solution into a production-ready capability. The challenge was not only technical development, but also ensuring the solution was scalable, maintainable, aligned with existing ServiceNow processes, and capable of supporting long-term business decision-making.

Windward provided dedicated ServiceNow development expertise to accelerate delivery of the IT Cost Show-Back initiative, building a solution that leverages existing CMDB data to dynamically allocate IT costs to applications and service offerings.

Solutions

Windward provided dedicated ServiceNow development expertise to accelerate delivery of the IT Cost Show-Back initiative, building a solution that leverages existing CMDB data to dynamically allocate IT costs to applications and service offerings.

This gave the organization first-time visibility into the Total Cost of Ownership (TCO) of its applications. Support spanned the full solution lifecycle: development, testing, documentation, deployment, and earlyproduction support, along with a custom workspace to simplify day-to-day use.

Results

Production Readiness: Completed the activities needed to move the solution toward a production-ready state.

New Functionality Delivered: Developed and integrated new functionality within ServiceNow to extend the solution’s capabilities.

Technical Documentation: Created documentation to support long-term sustainment and smooth knowledge transfer.

Testing and Validation: Performed testing and validation activities to improve and confirm solution quality.

Deployment and Launch Planning: Provided support for deployment and launch planning to prepare the solution for rollout.

Foundation for Future Growth: Established a foundation to support future expansion and additional reporting capabilities.

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