Windward provided end-to-end support for the successful migration, ensuring compliance, continuity, and minimal disruption. The solution included:
ServiceNow Architecture & Engineering Leadership: Guided the design and technical execution of the GCC environment.
Integration Support: Developed and advised on requirements to maintain seamless data integrations with the organization’s existing systems.
Instance Configuration & Migration: Executed configuration, data migration, and validation tasks for the new GCC instances.
Testing & Validation: Conducted systems, integration, and functional testing to ensure all
services—including portals, interfaces, and MFA— remained intact.
User Acceptance Testing (UAT): Coordinated and led UAT to confirm system performance post-migration.
Successful GCC Migration: Completed the transition from the commercial cloud to a FedRAMP-compliant GCC environment on schedule.
Compliance Adherence: Implemented enhanced security measures, including multi-factor authentication (MFA), to meet federal requirements.
Seamless Functionality: Preserved all existing integrations, client-facing portals, and ServiceNow native interfaces.
Validated Performance: Comprehensive UAT confirmed system stability and functionality post-migration.
