Windward implemented a centralized ServiceNow Hardware Asset Management (HAM) solution that
consolidated asset data from multiple sources into a single platform. By standardizing asset data, automating integrations, streamlining configuration management, and tailoring workflows to the organization’s operational environment, Windward delivered greater visibility, improved data quality, and more efficient hardware lifecycle management.
Comprehensive training, documentation, and change management ensured successful adoption across multiple teams while establishing a scalable foundation for ongoing asset governance.
Centralized hardware asset data within ServiceNow Hardware Asset Management (HAM) to improve visibility across multiple programs and stakeholders.
Standardized asset and configuration management through normalized data, automated integrations, and consistent governance.
Accelerated response times for operational information requests with accurate, connected
asset data and streamlined reporting.
Improved operational readiness by providing reliable insights into hardware, software, and
configuration relationships to support planning and decision-making.
