Charles is responsible for managing all staff and resources within the Enterprise Services vertical, as well as program and project delivery, and business development. Prior to joining Windward, Charles spent 26 years at Xerox, responsible for the development of network and monitoring technologies and product development.
Join Windward
Build What Matters. Deliver What Counts. Grow With People Who Care.
Why Windward?
At Windward, we exist to create real, measurable impact for our clients. We help organizations improve Service Reliability powered by ServiceNow™, not with slide decks and buzzwords, but with outcomes that matter.
Our customers trust us with their most critical platforms and processes. Our dedication to excellence is reflected in our industry-leading metrics where Windward has demonstrated our commitment to both client success and employee engagement. We foster a culture of teamwork, innovation, and ongoing learning—empowering our consultants to tackle complex challenges for innovative clients. If you’re passionate about technology and eager to make a difference, Windward is the ideal place to elevate your career.
We’re a team of builders, problem-solvers, and lifelong learners who take ownership of our work and pride in our results. If you care about doing meaningful work, growing your craft, and being part of a team that has your back, you’ll feel at home at Windward.
Ready to Find Flow™ in your career? Check out our current positions to see if your skills, experience and attitude are a match.
What We're About.
We pride ourselves in pairing “get it done” culture with “get it right” talent. Because we recognize the driving force behind delivering innovative solutions to our clients is the expertise of our team. Sound like you? Then you’ve found the right place.
Meet the Team.
Cody Jelinek – Director of Operations
Cody Jelinek serves as Director of Operations at Windward, where he leads talent acquisition and resource management with a focus of ensuring Windward brings in and supports the right people to deliver exceptional outcomes for clients. With extensive experience in executive search and technical recruiting, Cody brings a strategic, people‑first approach to aligning talent with business objectives. He partners closely with leadership to ensure Windward attracts, develops, and retains the right expertise to deliver consistent value to clients. Known for his clarity, accountability, and commitment to strong team culture, Cody plays a key role in shaping an environment where professionals can grow, lead, and do meaningful work.
Gail Brown – HR Administrator/FSO
Gail Brown serves as an HR Administrator and Facility Security Officer (FSO), bringing a strong blend of human resources expertise and security oversight to Windward. In her role, Gail supports the full employee lifecycle, including onboarding, offboarding, timekeeping, and day‑to‑day HR operations, while also ensuring compliance with personnel security requirements. Known for her responsiveness, attention to detail, and commitment to supporting both employees and leadership, Gail plays a key role in maintaining a secure, compliant, and people‑focused workplace.
Mark Malone – Lead Technical Recruiter
Mark Malone is a Lead Technical and Executive Recruiter who is passionate about connecting people with opportunities where they can do their best work and make a meaningful impact. Throughout his career, Mark has partnered closely with leaders and candidates alike, taking the time to understand not just roles and requirements, but motivations, goals, and long‑term success. With deep experience in full‑cycle recruiting across technical and executive positions, he is known for building trusted relationships, guiding candidates through pivotal career moments, and helping organizations grow through thoughtful, human‑centered hiring. For Mark, recruiting is not just about filling roles—it’s about building teams that drive innovation, purpose, and lasting success.
Why work for Windward?
We work to build an environment that provides an optimal work-life balance, as well as one that strives for high employee engagement. We create a culture where employees can thrive, innovate and be an active participant in the community.
An opportunity with Windward is more than just a job, it’s a career. As a remote-first company, we provide an integrated set of guidelines, tools, and environmental conditions to allow our team members to communicate effectively, simply, and securely, anywhere in the world.
How Windward Invests in You.
We believe you get out of something what you put into it—and that goes both ways. We invest in you through:
- Ongoing learning, training, and certifications
- Opportunities to work on complex, high-impact projects
- Clear expectations and honest feedback
- A culture that values growth, ownership, and collaboration
- Flexibility that respects your life, not just your calendar
Refer a Friend Program.
Do you know someone who’d be a perfect fit at Windward? We offer a $1,000 bonus if they’re hired. Check out the program for full details.
A Culture of Giving Back.
For more than a decade, Windward has supported the communities where our employees live and work. Through strategic partnerships with nonprofit organizations, Windward has provided significant resources to achieve long-term, meaningful results.
Our commitment to giving back is an integral part of our culture. Whether it’s collecting donated backpacks for back to school, running in a 5k, serving people experiencing food insecurity, or keeping trash away from local wildlife, Windward supports our people in their passion for making the world a better place.
Mafa Amr
President
Mafa Amr
President
Mafa is responsible for revenue generation and sales opportunities, as well as overall P&L for all business units. Prior to rejoining Windward, Mafa held a Management position at Nexius Solutions, Booz Allen Hamilton and Predictive Systems and previously spent a decade with Windward where he led the Commercial Sales Team.