Methodology
We Know IT Ops.
A holistic solution. Grounded in real experience.
Because IT Operations is the belly of the beast.
We started Windward with the express goal of empowering network ops organizations to navigate the most complex challenges of the day. As we’ve grown and evolved, we’ve become ever more expert at operationalizing systems well beyond mere functions and features.
Anyone can say it. Actually pulling it off is different.
Year after year, we’ve shown deeper knowledge, a richer depth of skill, and true reach-back capabilities across implementations and strategies alike.
Your vision is bigger than a tool.
In our experience working with IT Teams within the Fortune 500 and federal agencies, we’ve seen the real challenge to detecting and preventing operational issues. Solutions often start with selecting tools, rather than defining a strategy that articulates a vision of the future and a clear plan to get there.
That’s why our approach is to help you develop a strategic IT solution that connects your vision to a measurable path forward, and starts with defining your desired business outcomes.
Here’s how we do that…
We map your current IT ecosystem, including feedback from all stakeholders
We build a Success Map to desired outcomes and create the business case for your solution
We develop a detailed Road Map that outlines the path to implementation and adoption
This proven methodology eliminates redundancies and improves efficiency - creating better customer and employee experiences.
It enables organizations to start applying machine learning to a streamlined ecosystem. And it makes it easier to extract and understand your operational data, providing better, more reliable business intelligence – delivering greater value rapidly, and for years to come.
