ServiceNow Research Study
ServiceNow 2021 Adoption Study:
Are you prepared to keep up?
More than 200 IT leaders revealed their plans to leverage ServiceNow to streamline IT, improve CSX and EE, and transform the enterprise.
Many large organizations have already expanded ServiceNow beyond IT, but there is still room for growth, particularly in ITOM and CMDB automation and integration. Growing interest in ITBM and Performance Analytics shows the platform has garnered the attention of the C-Suite, who see the value of the data flowing through the system to provide greater business insights. Outside of IT, HR Service Delivery (HRSD) and Customer Service Management (CSM) are poised for explosive growth as organizations seek to deliver consumer-grade experiences through corporate digital interactions.
LEARN:
- What are the biggest challenges?
- How do your peers plan to overcome them?
- Where is the biggest value to be found?
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