Need a clear path to migrate to CSDM?

Getting the most out of ServiceNow means unlocking out-of-the-box features tied to CSDM. 

CSDM provides a single, unified data model for ServiceNow platform applications. This provides a consistent, holistic view that spans both upstream and downstream functions, from Application Portfolio Management, Incident Management and Digital Product and Service Management.

To complete this journey, you need to evolve your current Configuration Management Database (CMDB) from a legacy data model to Common Service Data Model (CSDM 4.0). But making this transition is easier said than done. As a ServiceNow Elite status partner, Windward can perform a ServiceNow CMDB/CSDM assessment.

Over 5 weeks, Windward’s firm fixed-price assessment will provide these technology, process, and platform reviews:

• Assess your ServiceNow CMDB via thorough documentation reviews, systems review, stakeholder interviews and/or workshops
• Discovery of key use cases and processes supported with existing CMDB data model extensions.
• Leverage CSDM 4.0 data modeling worksheet to evaluate existing Service Model data and Schema to determine alignment and proper location in new CSDM data structures
• Evaluation of data ingestions and processes that align with the latest technology offerings (Discovery/Service Graph connectors/IRE)
• Develop recommendations and action plan based on analysis of data captured in discovery gatherings to migrate from legacy data model to CSDM
• Conduct a formal CSDM workshop to ensure all stakeholders are properly enabled on the latest vendor and industry details for CSDM
• Executive Briefing and Action Plan to include actionable steps to migrate from the legacy CMDB data model to CSDM v4.0