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According to Zendesk, by 2022 about 90% of customer service requests will be handled by AI-enabled service desks. Conversational AI could be a game-changer not only for operational efficiency, but for better customer experience. Check out the episode for the full discussion. This week, we’re talking about:
Bill is responsible for business development, project delivery, partner management and team leadership for his clients in Windward’s Commercial Services business unit. Bill rejoined the Windward team with 20-years’ experience leading professional services teams, notably with SevOne, Capgemini, US Air Force and Windward, focused on intelligent and automated IT service and operations management.
Michele is responsible for Windward’s overall CSR strategy to identify, ideate and execute philanthropic, charitable and cause-related initiatives including the Windward Foundation. She maintains all donor and partner relations, fundraising and communications for the Windward Foundation and organizes the District Music Benefit, the foundation’s annual fundraiser. Previously, Michele spend 7 years leading marketing efforts for Windward Consulting Group.
Cody is responsible for all talent acquisition and resource management. Prior to joining Windward, Cody held various senior positions in executive search firms where he oversaw and led successful recruiting departments. Cody brings extensive experience and expertise in Technical Recruiting, Customer Relationship Management, and IT Service Management.
Charles is responsible for managing all staff and resources within the Enterprise Services vertical, as well as program and project delivery, and business development. Prior to joining Windward, Charles spent 26 years at Xerox, responsible for the development of network and monitoring technologies and product development.
Nichole is responsible for elevating Windward’s market position by demonstrating our value and competitive advantage to our addressable market. Nichole creates growth strategies that leverage our unique subject matter expertise to add measurable value to our prospects, customers and internal team members. Prior to joining Windward, Nichole has spent the last 22 years shaping the B2B marketing industry through her work with the Fortune 1000 companies as a market strategist, thought leader, motivational speaker and published author.
Mafa is responsible for revenue generation and sales opportunities, as well as overall P&L for all business units. Prior to rejoining Windward, Mafa held a Management position at Nexius Solutions, Booz Allen Hamilton and Predictive Systems and previously spent a decade with Windward where he led the Commercial Sales Team.
Founder of Windward Consulting Group. In addition to Windward, Sean was the Founder and CEO of RealOps, Inc., the pioneer in enterprise management Run Book Automation solutions which was acquired by BMC. Before starting Windward, Sean held senior positions with Predictive Systems and Booz Allen Hamilton.