This year’s Knowledge Digital Experience has begun!
The opening keynote by ServiceNow’s CEO, Bill McDermott, along with Chief Product Officer CJ Desai, Chief Innovation Officer Dave Wright and Chief Customer and Partner Officer Lara Caimi served as an exciting preview to what awaits as the digital conference gets rolling. The theme of the keynote was “Workflow your world,” and this session hones in on the dramatic global changes workplaces and organizations have experienced this past year.
If you missed it, here are a few of the most important highlights as we launch into this year’s theme of Workflow Your World:
- Transforming Health Services. Representatives from the National Health Service in Scotland talked about how they managed PPE using a system they built in ServiceNow. Later in the year, real-time dashboards helped the Scottish government make better-informed decisions, with data driving the agenda and policies. “We’re becoming a data-driven organization, and we definitely weren’t 14 months ago.”
- Processes and principles. The WNBA knew they couldn’t just push pause on their entire organization for 20 months. Working closely with ServiceNow, they were able to totally flip their business model towards digital experiences, with no existing infrastructure, processes, or systems in place. They also were able to define – and deploy – a new set of principles to guide their business during a time of unprecedented upheaval.
- Smart, safe resource management. ServiceNow helped the city of Los Angeles respond to the crisis in multiple ways. First, by supporting their COVID testing program. Then by helping implement an assistance program for people who were put out of work by the pandemic. They were able to workflow a contactless process for verifying eligibility and delivering vital assistance to over 50,000 families, across a multilingual population. “Government has limited resources, and we need data to know where those resources are most needed.”
There were several other stories shared in the session, including how the platform helped dispatchers expedite geolocation data in fighting wildfires, improving response times and saving lives.
Dave Wright made a comment that summarized the idea behind Workflow your world: “Workflows all have the same structure, they start with a desire, and end with a deliverable.” The ServiceNow platform supports the ability to build a repeatable pattern of actions and data that link the desire to the deliverable.
Windward is proud to work with the ServiceNow platform. We bring the business knowledge and expertise to help organizations define those desires – from customer experience and employee experience to IT operations management – and find the swiftest path to delivery.
Science and technology were at the forefront of this year. We knew we had to work quickly to solve challenges – one workflow at a time.
Bill McDermott
If you’re ready to start getting more out of your ServiceNow investment, this might be the right time to schedule a conversation with one of our A-Team experts. Take what you’re learning during Knowledge, pair it with our proven service-centric IT processes, and see why our clients rave about their experience working with us.
