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In this week’s episode, host Sean McDermott and guest David Deal discuss CSDM. They cover why it’s critical to your ServiceNow implementation, both for roll-out and how you support it in the future. As an IT organization, the most important thing you provide to your business is trusted data. A standard set of data models helps ensure the framework that no matter where the data is being sourced from, it will go to the right place in the CMDB. It can touch all parts of your business, and every module of your ServiceNow implementation. – What are the “crawl, walk, run” steps in migrating to CSDM? – How does the CSDM protect your data in critical “pivot moments” regardless of use case? – How do workflow dependencies, integrations, and automation rely on having a standard data model? Sean and David discuss all this and more in this informative conversation.
