Windward earns four “Validated by ServiceNow” badges—what they mean, why they’re rare, and how this benefits you.
At Windward, our mission is simple: deliver outcomes you can trust—every time. That’s why we’re proud to share that Windward has achieved four “Validated by ServiceNow” practice badges:
- ITSM Standard
- ITSM Pro
- App Engine
- ITOM Health
These validations are independently reviewed and approved by ServiceNow, confirming that Windward has the proven expertise, governance, and customer outcomes needed to deliver Service Reliability at scale. As one of only six partners globally to hold all four validations—ITSM Standard, ITSM Pro, ITOM Health, and App Engine—Windward stands alone in demonstrating how Service Reliability Powered by ServiceNow™ transforms operations end to end. Backed by our Elite partner status, this recognition underscores our commitment to helping organizations reduce risk, improve resilience, and maximize the value of their ServiceNow investment.
What is a ServiceNow Validated Practice?
A ServiceNow Validated Practice is one of the highest recognitions a partner can achieve. It is proof that a partner has consistently delivered measurable outcomes at scale—not just implemented technology. At Windward, these validations go hand-in-hand with our commitment to Service Reliability Powered by ServiceNow™, which brings together ITSM, ITOM, SecOps, and App Engine to help organizations achieve resilience, performance, and innovation across their digital ecosystem.
What Windward’s four validations are (and why they matter).
ITSM Standard: Core service management done right.
The ITSM Standard Validated Practice is proof that Windward delivers IT Service Management the right way—built on industry best practices and verified by ServiceNow itself. This validation confirms our expertise in the essential foundations of ITSM: incident, request, change, knowledge, and CMDB management.
Out of thousands of ServiceNow partners worldwide, only 34 hold the ITSM Standard Validation. Windward is one of them. That places us in an elite class of fewer than 2% of partners globally who have demonstrated the expertise, customer outcomes, and governance necessary to earn this recognition.
ITSM Pro: Advanced, AI-ready service management.
The ITSM Pro Validated Practice represents the next level of service management maturity. It builds on the firm foundation of ITSM Standards, while extending into advanced analytics, process optimization, and AI-driven experiences that transform how IT works.
Only 10 hold the ITSM Pro Validation. Windward is one of them. That places us in the top fraction of 1% of all partners who have proven, through rigorous review by ServiceNow, that we consistently deliver advanced, AI-enabled service management at scale.
App Engine: Building on the Now Platform, the right way.
The App Engine Validated Practice recognizes Windward’s proven expertise in designing, developing, and governing custom applications and workflows on the Now Platform. This validation encompasses everything from App Engine Studio to governance guardrails and enterprise readiness—ensuring that every app we build isn’t only functional but also scalable and secure.
Only nine ServiceNow partners worldwide hold the App Engine Validation. Windward is one of them. That puts us in an elite group who have demonstrated the expertise, governance, and delivery excellence required to earn this recognition.
ITOM Health: Powering proactive operations for always-on reliability.
One of the rarest badges in the market, the ITOM Health Validated Practice is one of the most exclusive designations in the entire ServiceNow ecosystem. It confirms Windward’s deep expertise in proactive operations management, leveraging Event Management and Metric Intelligence to maintain healthy services, prevent outages, and ensure systems operate at peak performance.
And the rarity cannot be overstated: of the thousands of ServiceNow partners worldwide, only six hold the ITOM Health Validation. Windward is proud to be one of them. Our ITOM Health Validation positions us as a trusted partner with ServiceNow, enabling us to deliver proven excellence in operations management at scale.
Why customers pick Windward.
Windward’s four ServiceNow Validations—ITSM Standard, ITOM Health, App Engine, and ITSM Pro—are proof of our unmatched ability to deliver Service Reliability Powered by ServiceNow™. As one of only six partners globally to hold all four validations, Windward stands as the global leader for companies looking to invest in and enhance service reliability through the ServiceNow platform.
This recognition reinforces our commitment to customer success: with a 4.8/5 CSAT rating across thousands of projects. 95% of our customers give us a perfect score. With our Windward Guarantee—we don’t just promise outcomes, we deliver them. Choosing Windward means choosing a ServiceNow ELITE partner whose results, methods, and customer impact are validated at the highest level.