Windward implemented a phased ServiceNow ITOM and AIOps solution that centralized event processing, reduced noise, and turned monitoring data into actionable intelligence.
Integration Strategy: Assessed the monitoring landscape and designed a phased, standardized approach for centralizing events in ServiceNow.
Modernized Integrations: Built integrations for AppDynamics, VMware Aria, Commvault, and ACC with event normalization and CI binding.
Correlation & Enrichment: Configured and validated alert correlation, incident automation, and CMDB-based event enrichment.
Foundation for Growth: Delivered documentation and a phased rollout approach to support furture AIOps and predictive operations.
Centralized Visibility: Telemetry from multiple tools consolidated into one platform.
Automated Incident Reponse: Events auto-correlate, generate incidents, and handle recovery.
Reduced Alert Noise: CI-based correlation makes root causes easier to find.
Consistent Operations: Standardized event processing across technology domains.
Reusable Integrations & Documentation: Designs and guides support deployment and expansion.
Predictive Operations Ready: Positioned for future AIOps and automated remediation.
