Analysis/Review: Full scope of requirements using workshops utilizing ServiceNow templates, analytical data & user stories, and Windward SN platform expertise.
Design/Development: Full collaboration with client internal development team to develop backend ITSM configuration and a tailored front-end portal experience.
Launch & Delivery: Delivered an end-to-end ServiceNow ITSM solution, complete with HRSD UI Portal in less than 90 days.
Adoption & OCM: On-time, full scope delivery enabled the customer to disable the legacy tool easily and save money on software licensing fees.
This lead to…
- Full collaboration with client internal development team.
- Delivered an end-to-end ServiceNow ITSM solution, complete with HRSD UI Portal in less than 90 days.
- On-time, full scope delivery enabled the customer to disable the legacy tool easily and save money on software licensing fees.
- Extended the reach of their HRSD via implementation of Virtual Agent.
