EOL Management: Plan to decommission legacy application, provide continuity of service & knowledge transfer on ServiceNow solution.
Ticket Management: Integrated workflows to speed ticket completion, track metrics, and enhance operations to execute efficiently.
Automation: Replaced old applications with integrated workflows to speed ticket completion, track metrics, and enhance operations to execute efficiently.
Governance: ServiceNow SAM module significantly automated license management. Reporting to track & manage license usage & renewal requirements.
This lead to…
- Visibility to a much larger breadth and scope with more impactful information & operations insight.
- Tailored dashboards provide focus and situational awareness
- Better tracking & visibility into all assets and equipment to respond to customer needs
- Automated workflows enhance operations, reduce response time for customer demands & ensure consistent performance
