Discovery & Technology: Fit SLO definitions defined at both the IT layer and the business functionality and impact layer
Design, Planning & Build: Application Teams expose business functions and metrics, along with IT metrics
Demo / Knowledge Transfer: APM solution discovers business layer CIs. Aggregates + correlates IT & business metrics into contextual analytics.
Monitor & Update: APM-discovered CIs and triggered events feed into ServiceNow CMDB to support Service Reliabilty (SRO) workflow for business coordination.
This lead to…
- Seeing how application performance affects key business metrics
- Quickly connecting the issue to the source
- Improving uptime and availability
- Understanding IT impact on overall business efficiency.
