Design: Ready implementation plan requiring continuity of operations and services be maintained at full performance levels.
Deploy: Install & configure a new ServiceNow instance. Implement CMDB, Incident, Change, Asset, Knowledge, Demand & Resource Mgmt.
Hand-Off: Facilitate information transfer and continuous service. Streamline & automate workflows for better customer experience.
Adoption & OCM: Ensure client team is self sufficient in owning the platform and realizing value now and far into the future.
This lead to…
- Incident Management for rapid restoration of customer services
- Change Management to control configuration changes
- Asset Management supports stewardship of owned IT products
- Knowledge Management creates a single authoritative source
- Plus: Financial Planning, Demand Management, Resource Management & Performance Analytics
