Case Study

Discovery – ServiceNow Asset Management

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Windward Helped Felix Create Visibility with ServiceNow Discovery.
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The situation

Needs to diagnose and troubleshoot challenges, set up schedules, and establish best practices for end-to-end implementation of Discovery.

Find Flow in your ITSM operations & asset management.

How Windward Helped Felix

Analysis: Gather requirements on current-state customizations & CMDB CI data. Construct, research and load files for non-OOB network devices.

Design: Designed and developed high-complexity Patterns. Customized Probes and Sensors. Developed Pre/Post Processing Script.

Develop: Developed common shared libraries for pattern common to network & host devices. Performed troubleshooting and analysis of system logs.

Adoption & OCM: Implement performance improvements by cleaning up unrequired data in Patterns. Implement Discovery Schedules.

This lead to…

  • Actively discovering all network devices across all environments (including custom network devices) within 60 seconds
  • Better integration with ITSM processes, including Event Management, Incident Management & Change Management
  • Fewer business-impacting events.
  • Faster Mean-Time-To-Resolve (MTTR).

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