Architecture & Design: Evaluate and select viable architectures, technologies and options.
Technical: Build out solution in collaboration with your team, including CMDB, data sources, workflow and dashboard reporting.
Process/Alignment: Define and spec standard SLOs with application teams. Define SLO life-cycle, workflow and error budget management.
Adoption & OCM: Create communications, training, documentation and onboarding to key team members and leadership.
This lead to…
- More self-service adoption improves operational efficiency.
- Consistent adoption of SLO approach means everyone understands whether performance goals are being met.
- Standard visualizations, insights & reporting helps set clear expectations for services, products and features.
