Case Study

Roadmap Assessment – ServiceNow Automation

Windward helped Greg clear a path for IT automation success with ServiceNow AIOps.
The situation

Wants to implement AI & automation into their processes, but current manual system and CMDB is not ready to support these goals.

Find Flow in your automation and IT roadmap efforts.

How Windward Helped Greg

Analysis: Analysis of current asset inventory, identify key challenges & requirements to support future business goals.

Technical: Solution Recommendations that build a strong business case to support future goals.

Roadmap: Create a “Success Map” highlighting specific gains from executive perspective to build a strong business case for transformation.

Adoption & OCM: Identified redundant tools, resulting in immediate cost savings. Discovered 500 out-of-compliance assets, outlining a path to full visibility.

This lead to…

  • Analysis of their entire system identified opportunities for automation, manual processes, and tool sprawl/noncompliance.
  • Benchmarked the IT ecosystem for automation & AIOps implementation readiness leveraging ServiceNow.
  • Eliminated 10 redundant tools, creating immediate cost savings.
  • Identified 500+ assets that were out of compliance, outlining a path to full visibility.