Case Study

Business Observability Monitoring

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How Windward Helped Malik Find Flow in his enterprise observability operations.
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The situation

Lack of visibility into business impact of application performance and availability hampers communication, alignment and prioritization with the customer and business stakeholders.

Find Flow in your enterprise observability operations.

How Windward Helped Malik

Discovery & Technology: Fit SLO definitions defined at both the IT layer and the business functionality and impact layer

Design, Planning & Build: Application Teams expose business functions and metrics, along with IT metrics

Demo / Knowledge Transfer: APM solution discovers business layer CIs. Aggregates + correlates IT & business metrics into contextual analytics.

Monitor & Update: APM-discovered CIs and triggered events feed into ServiceNow CMDB to support Service Reliabilty (SRO) workflow for business coordination.

This lead to…

  • Seeing how application performance affects key business metrics
  • Quickly connecting the issue to the source
  • Improving uptime and availability
  • Understanding IT impact on overall business efficiency.

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